Refund policy
At PAWSWASH™, we want you and your dog to be completely satisfied with your purchase. If your order doesn’t work out, we’re here to help.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned with its original packaging and accessories.
- The item must not show signs of use, damage, or excessive wear.
- Proof of purchase or your order number is required.
For hygiene and safety reasons, products that have been used may not be eligible for return unless they are defective or arrived damaged.
2. Defective or Damaged Items
If your PAWSWASH™ arrives damaged, defective, or with missing parts, please contact us within 7 days of delivery.
Email us at support@pawswash.com and include:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
We will review the issue and, where appropriate, offer a replacement or refund at no additional cost to you.
3. How to Request a Return
Before sending anything back, please contact us at:
Please include your order number and the reason for your return. Our support team will provide you with the return instructions if your request is approved.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
4. Return Shipping
Unless the item is defective, damaged, or we sent you the wrong product, return shipping costs are the responsibility of the customer.
If the return is due to an error on our part or a defective product, we will work with you to resolve the issue and may cover the applicable return shipping costs.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
6. Non-Returnable Items
Returns may not be accepted for:
- Used products, except in cases of defects or damage
- Products without their original packaging
- Items that have been damaged through misuse or improper handling
- Products returned after the 30-day return period
7. Exchanges
If you received a defective or damaged product, please contact us at support@pawswash.com. We will assess the issue and determine whether a replacement or refund is the best solution.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@pawswash.com.
Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible once an order has entered processing or has been shipped.
9. Contact Us
If you have any questions about returns or refunds, please contact our support team:
PAWSWASH™
Email: support@pawswash.com
We’re happy to help make your PAWSWASH™ experience as simple as possible.