Shipping policy
At PAWSWASH™, we work to process and deliver your order as quickly and reliably as possible. Please review the information below regarding our shipping process.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Times
Delivery times depend on your destination and the shipping carrier.
Estimated delivery time: 7–15 business days.
Please note that delivery estimates are not guaranteed. Unexpected delays may occur due to carrier issues, customs processing, weather, holidays, or other circumstances outside our control.
3. Shipping Costs
Standard Shipping: FREE
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
4. Tracking Your Order
Once your order has been shipped, tracking information will be provided by email when available.
Tracking updates may take a few business days to appear after the package has been handed to the carrier.
If your tracking information has not updated for several days, please contact us at support@pawswash.com and we will be happy to assist.
5. Incorrect Shipping Information
Please carefully review your shipping address before completing your order.
If you provide an incorrect or incomplete address, contact us as soon as possible at support@pawswash.com.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Additional shipping costs resulting from an incorrect address may be the customer's responsibility.
6. Delayed or Lost Packages
If your order appears to be delayed, please first check the tracking information provided by the carrier.
If your package has not arrived within a reasonable period after the estimated delivery window, contact us at:
We will review the shipment and assist you in determining the next appropriate step.
7. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery at support@pawswash.com.
Please include:
- Your order number
- Photos of the package
- Photos of the damaged product
- A brief description of the issue
This information helps us investigate the issue and determine the appropriate resolution.
8. Customs, Duties & Taxes
For international orders, your shipment may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
9. Multiple Items in One Order
If your order contains multiple products, they may occasionally be shipped separately depending on inventory, fulfillment location, or shipping availability.
You may therefore receive more than one tracking number or package for the same order.
10. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
PAWSWASH™
Email: support@pawswash.com